Refund policy

⭐ Return & Exchange Policy – Shinydots

🔁 Returns

We have a 7-day return policy, which means you can request a return within 7 days of receiving your item only if the item is wrong or defective.

Returns are accepted only in cases of manufacturing defects or incorrect items shipped.

To be eligible, items must be:
 ✔ In original condition
 ✔ Unworn and unwashed
 ✔ In original packaging with tags and gifts
 ✔ Accompanied by proof of purchase

📩 To request a return, email us at help.shinydots@gmail.com within 7 business  days of delivery with your Order ID and the reason for return.
 🚚 Customers must self-ship the product to our warehouse after confirmation. All shipping charges must be paid by the customer.

⚠️ Items sent back without prior approval will not be accepted.

 

🧩 Combo Offers & Bundled Products

Combo offers or bundled products are sold as a single unit at a discounted price.

In case of an exchange request for a combo order, the customer must return the complete combo pack, including all items included in the offer, in unused, unwashed condition with original tags, gifts and packaging. Partial exchanges or returns of individual items from a combo order are not permitted. Once the combo pack is received and inspected at our warehouse:

  • If the reported issue is verified and approved, the exchange will be processed accordingly.
  • If the reported issue is not found or does not match the claim, the request will be treated as a return request, and the applicable return policy will apply.

 

🔖 Sale / Discounted Products

Products purchased during sales, special promotions, flash sales, clearance offers, or combo/bundle deals are non-returnable and non-exchangeable.

Combo offers are sold as a single bundled unit, and partial returns or exchanges of individual items from a combo are not permitted.

Returns or exchanges for sale, discounted, or combo products will be accepted only in cases where an incorrect product has been delivered.

In such cases, the entire combo pack must be returned in unused, unwashed condition with original tags, gifts and packaging for verification and approval.

 

🔄 Exchanges

We offer size exchanges only, free of charge (excluding shipping).

📩 To request an exchange, email help.shinydots@gmail.com within 4 business days of delivery with your Order ID and the required size.
 📦 Customers must self-ship the item to our warehouse address after confirmation.
 🚚 All return and exchange shipping charges are borne by the customer

 

❌ Non-Returnable/Non-Exchangeable Items

  • Free gifts or promotional items
  • Items that are used or washed
  • Items without original packaging
  • Items that have already been exchanged

💸 Refunds

  • Once your return is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your refund.
    Approval is subject to successful quality inspection upon receipt.

    For approved returns, the refund will be processed after deducting applicable convenience, payment processing, or handling charges.
    These charges help us cover logistics and transaction costs and are non-refundable.

    • COD orders will be refunded as Shinydots Store Credit (after applicable deductions).

    • Prepaid orders will be refunded via Google Pay / Paytm / BHIM / Bank Transfer, based on the details shared by the customer, after applicable deductions.

    Please allow up to 10 business days from refund approval for the amount or store credit to be processed.

    Note: Any original shipping charges, COD charges, or payment gateway fees (if applicable) are not refundable.

If more than 15 business days have passed since your return was approved, please contact us at help.shinydots@gmail.com.